How can I check your status as an ICANN-accredited registrar?
List of ICANN-accredited registrars is available at the following page: http://www.icann.org/en/registrars/accredited-list.html.
How the clients technical support is provided?
For clients support we are using a ticket system which is available at https://support.domaincontext.com. It allows to assign tickets to the responsible manager and to monitor every ticket status.
We do not offer support over phone or instant messengers since this may drastically increase the support department load and lower its effectiveness. This in turn may affect our service prices.
How long does it take to process a support request?
All support requests are due within one working day. Actually, your request may be processed and answered much faster. In case our manager needs any additional information on your problem he will contact you.
What currency is used for payments?
All prices listed on the site and all payments for services are in US dollars.
How can I pay for your services?
Currently we accept payments via Webmoney. We are planning to enable other payment systems and will inform our clinets about the changes.
How do I register a domain?
First of all you must be registered as DomainContext customer. After you have registered take the following steps:
What if the domain I want to register is already taken by another person?
Using Whois service you may retrieve information about the current domain owner and look up his conact email address. You may address the owner directly using this email and ask the owne whether the domain is for sale.
Generaly, if yor desired domain is owned by somebody else you may either come to agreement with the current owner and buy out the domain or wait until the registration period ends. If the current owner doesn't need a domain anymore it may be deleted and become available for the registration.
What is a domain renewal? How can I renew domain automatically?
Depending on a domain zone you may register a domain for 1 to 10 years period. When the registration period comes to end you may renew the domain and prolong its registration. Every domain may be prolonged automatically: in this case the required amount of money is drawn off your account and the domain is renewed automatically by our domain management system.
We send periodic email notifications about domain expiration starting 45 days prior to the registration period end.
How can I transfer a domain to DomainContext from another registrar?
For transferring com, net, org, info, biz, name, mobi, asia, tel domains to DomainContext you must obtain transfer code from the current registrar. You may obtain it either in the registrar's panel (so called Auth Code or EPP code) or request it from registrar support service.
Ensure that the domain is not locked and remove protection if necessary. Whois service will show Transfer Lock или TRANSFER PROHIBITED domain status in this case. The domain can be transferred if its status is OK or ACTIVE. You may order domain transfer-in in the panel.
When domain is transferred it is also automaticaly renewed for 1 year, so please ensure you have sufficient funds on your account. For example, if domain expiration date at current registrar was in year 2011, it will become in 2012 after transfer-in.
Tarnsfer-in of com, net, org, info, biz, name, mobi, asia, tel domains usually takes about 5 or 6 days and this is common for all registrars.
What are DNS servers and how do I change them?
DNS servers are used for translating domain names into ip-addresses so that the proper site is opened when you type a domain name in browser. At least 2 DNS servers are required for the domain to function properly. If you are hosting your site your hosting provider must give DNS servers names to you.
Also you may use registrar's DNS servers when registering a domain name. In this case the page saying «This domain is registered» will be shown when typing domain name in browser.
How long does it take for DNS servers to change?
For .com, .net, .biz, .org, .info, .name domains DNS servers are changed within 15 minutes, and the complete change (for the web site to start working from new DNS servers all over the inernet) takes up to 24 hours.
Special requirements for .de zone DNS servers
DNS servers for .de domains must comply with the following reqirements:
If this requirement are not met the domain couldn't be delegated.
In case you use third-party DNS servers for your .de domain you should ask third-party's technical support to make the servers meet the requirements.
What personal details are available in Whois domain information?
In .com, .net, .biz, .org, .info, .name zones the following personal details are available:
You may use Whois Protect service which allows you to hide personal details from viewing. Any Whois request will show registrar's details instead of yours in this case.
How can I hide my personal details from viewing in Whois service?
For .com, .net, .org, .info, .biz, .mobi domains you may turn on Whois Protect service. In this case any Whois request shows conact details of PrivacyProtect.org service instead of your personal details.
This is how Whois output looks like with Whois Protect service turned off and on:
What is a Whois service?
Whois service allows to fetch an information about a domain owner along with other technical information. like dates of creation and expiry, names of DNS servers, current domain status etc.
Every domain zone provides its own Whois information format. For example, Whois for .de domains does not show domain registration date, and .dj zone does not provide Whois information at all.
How can I retrieve forgotten password?
In case you forgot your password you may obtain it using the password retrieval function. Specify your email which you are using for logging in and you will be mailed with the link for password reset.
How can I change my primary email used for logging into panel?
You may change you primary email under Settings — Email notifications.
How my confidential information used in domain operations is protected?
We are very serious about security. Clients' panel always works using https protocol, which provides strong data encryption. This ensures that noone can view any information transferred between you and the panel. Thus the information about any of your domain operations and domain names you are checking is kept private and not available for the third party to obtain.
Encryptes connection may be recognized by https:// prefix in browser's address bar. This prefix should be on every page URL inside the panel.
Also, under the «Actions history» menu you may find a log of all actions held under your account. This log contains every action along with a timestamp and ip-address. You may check this log for any unauthorised actions which may be held under your login.
If you suspect that any third party uses your login for an unauthorized access (for example. the actions log shows suspicious ip-addresses and actions which were not held by you), you are suggested to change your password immediately!
What is an SSL and how does it protect information?
SSL, or Secure Sockets Layer, is an encryption protocol providing secure online data transfer. While using SSL a secured connection between client and server is maintained. SSL was initially developed by Netscape Communications, and currently is accepted by IETF as an official standard.
SSL uses open key encryption to confirm validity of transmitter and receiver, and supports secure data transfer by using correcting codes and safe hash-functions.